When this happens, the IP address for your computer is not being recognized by our computer. This failure is caused by one of three things:

• Your institutional subscription has not yet been activated
• The person who "activated" the online subscription did not enter in all needed IP addresses for your institution
• The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

What should I do?

1. Send us Feedback so we can begin to diagnose the problem
2. Talk to your librarian, and let them know you are having trouble

Even though the paper subscription includes online access, your institution must activate the electronic subscription. Most likely, if you cannot access the Journal online, the subscription has not been activated. Contact your Library administrator and have her email us at johc{at}u.washington.edu. We will provide activation instructions.

The subscription fee allows for unrestricted Internet access to the full content of the Journal for all Authorized Users of the Institution, as defined by the Guidelines for Institutional Access.

An Institution includes all parts of a single organization that report to the same Chief Academic Officer, Chief Executive Officer or Director of a not-for-profit, agency, governmental or nongovernmental organization or independent company. (For multi-campus academic instiutions, each organization listed in the Directory of Higher Education [http://www.educause.edu/dheo/], or its equivalent, is considered a separate institution. Academic law and academic medical libraries may be part of a University only if they report to the same CAO or CEO. Full details may be found at the Guidelines for Institutional Access.

When someone attempts to use JHC Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access JHC Online simultaneously.

If readers want to access JHC Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through an individual subscription.

If your institution has a subscription, you will automatically have access to the entire site without having to sign in. You will also see a button at the top of the page confirming you're already signed in as part of an institution.

If your institution has not subscribed, please contact your local librarian.

Yes. An institutional online only subscription is available.

Yes, when you buy a subscription to JHC Online, you have access to all years of the database.